When I moved into Neptune at Waterpark City, one of Lanterra's premium condominium properties, I was very excited. The area is fantastic; a dog park, the waterfront path, and CNE/Exhibition centre are close by. I was coming from a smaller building that did not have a concierge desk or any ammentities, so understandably I was looking forward to the added luxuries of a full-service condo. However, my enthusiasm for the building has slowly been replaced by resentment of the property management staff, and a complete lack of faith in almost every employee I have dealt with. The details are too numerous and lengthy to post in full detail, but I'll do my best to quickly summarize. On move in day we had numerous problems with the elevator. We were told by property management, specifically the site “Supervisor”, that we could not use the front lobby to move a few remaining small items. These items were in small boxes or grocery bags, and were organized and neatly packaged. There was no difference between these boxes/bags and a normal load of groceries which was apparently acceptable. We were forced to walk outside, down into the parking garage and up the elevators. We were forbidden to walk across 30 feet in the lobby to get to those same elevators because we were carrying bags. Unbelievable. Second, the building bike policy has changed 3 times in as many months. At first we could bring our bikes through the main lobby without a problem. Then I was instructed to “leave the bike in the parking garage” or use the parking garage entrance. I have recently been informed that bikes are no longer allowed to be stored inside condo units. I have demanded an explanation on many occasions and the response is always the same “call management” or “speak with the supervisor”. I have called and left messages numerous times and have never received a response. No one has given an adequate reason why I can not use 30 feet of space inside the lobby to transport my bike. It's absolutely ridiculous. Thirdly, while this building was advertised as “dog friendly” it is anything but. I have a 7 month old German Shepherd that, as any dog owner can attest, acts like a puppy...a BIG puppy. This means excitement, occasional barking (very rare), lots of play time with other dogs in the building and yes, “mistakes”. For this reason we have been treated poorly by the staff of this building who simply can not differentiate between dangerous, aggressive behaviour and the playful nature of a young dog. I have been made to feel completely incompetent when in fact I take training very seriously. We have invested over $700 in private lessons. Unlike most dog owners we see, we have always taken the extra time to let her do her “business” away from the building. We keep her on a short leash and do not let her run wild. Our trainer has confirmed, and has volunteered to vouch for both our committment to training, and the fact that our dog is NOT in ANY WAY even REMOTELY violent or aggressive. We have done nothing to garner any negative attention. It is simply the overreaction and ignorance of a few employees who have made it uncomfortable for us to enter our own building. Here's a short list of other issues we've had:- Called management twice about dog issues, never received a call back.- Enquired about bike policy half a dozen times, received conflicting responses from all staff- Rotating staff, weekly turn over- Called management about solicitors, received a call back (wow!) at 12:41AM Sunday morning! - Elevators rarely work- Facilities will be ready in March. No, they will be ready in April. No, they will be ready in May. OK, FOR SURE the pool will be open in June. Well it's the end of July and we're still waiting. Even though I love our unit and the area, I will strongly consider moving when my lease expires. I will never consider living in another Lanterra managed property again.