I recently purchased a dress from Madeline's for my sister's wedding. The first time I was there, I was able to browse the main floor. The lady who assisted me was nice but you could tell she was busy and wanting to move on to the next customer. I was told I might have better luck with the dresses "upstairs", but would have to make an appointment for a different day to try them out, which is what I did. It was a bit inconvenient that I couldn't look at everything on the same day, but boy oh boy was it worth the second trip. They had absolutely breathtaking dresses upstairs and the lady helping us out (Rachel) was an absolute delight. If you want something unique and are willing to spend a bit (I paid nearly 2K for an evening gown), Madeline's is the way to go. Some things to note: pay parking and try to go during non-peak hours. All in all, good experience.