Recently had an issue with my self installed railing going off plumb. After investigating, cause was deck related not Craftbilt issue. When I contacted Craftbilt about getting to a screw that had disengaged, they were pleasantly helpful and provided sound advice about replumbing my railing. Additionally, to get to the screw I had to damage the snap cap which they replaced free of charge. All in all, outstanding Canadian product and service.
Hi Ed,We are glad that we provided all the necessary help for you with the DIY aluminum deck railing installation. As you are mentioned that we are a Canadian Aluminum/Glass Railing manufacturer and located in Ajax, ON.Thanks again.