I wanted to send you a note to tell you how pleased I am with your service. I had so many companies say that I should just throw away my rug and buy a new one because it wasn't possible or worth it to clean it. I am SO happy I tried out your company. Your price was so reasonable that I thought "why not give it a try!?" You did an incredible job. You took the time to wash it 3 times to make sure the stain was gone and it is! The rug looks good as new and I couldn't be happier. Thanks for saving a rug I love!