I wanted to send a note to thank your company for the great service we received when we decided to have our existing awning refurbished. The company that we originally purchased our awning from in 2002 had gone out of business but your staff were happy to help us out when I called to inquire about getting the awning fabric replaced as it had become ruined by a nearby tree (and age in general). Helen explained the process to me and Tracey organized both the removal of the old awning and mechanism and the replacement which happened today.Your staff showed up during the timeframe they promised and took care of both the removal and replacement quickly, professionally and were very courteous. The awning looks good as new and was worth every penny paid to have it replaced. We use it every day of the warmer months and it acts as the "roof" to our deck, creating an outdoor room that allows us to enjoy more outdoor space. What a positive experience all around! We are so happy with your service that I will most certainly direct anyone looking for an awning to call Rolltec.Thanks again for the wonderful service and for allowing us to continue to enjoy our awning for years to come!