We’re very sorry to hear this client had such an unfortunate experience with our Hummer but we do appreciate them voicing their opinion. We take complaints very seriously because, thankfully, they’re very rare with our company. After thoroughly investigating this issue, speaking with the driver and sending the vehicle into the mechanic immediately for inspection, we’ve determined that the equipment in the Hummer was not malfunctioning the day of this service. Unfortunately Mother Nature played the most important role in creating this issue as it was close to 40 °C on this particular day and there were multiple reasons why the vehicle could not cool down instantaneously – even with the cool air on maximum. The Hummer is an extremely large vehicle that can accommodate 20 guests. Having to open the doors repeatedly to load and unload passengers, keeping the windows down, simply having this many passengers inside a confined space and the sheer size of the vehicle all contribute to the temperature inside. When its’ unbearably hot and humid outside, the driver can only do his best to crank the A/C to maximum and do what he can to cool the car down as much as possible. These are not excuses, these are solutions. As a reputable company, we’re very regretful to hear a client of ours is unsatisfied with our driver and even with our follow up response. We are very confident in our Award Winning chauffeurs and office staff and know that our driver did his best to assist the day of and also that our resolution post service was more than fair to this client. We’d like to invite our future clients to visit our Mississauga office to view and compare our fleet of very well maintained vehicles and to meet with our experienced office staff to create your own positive experience with us!