I just returned from vacation and upon picking up my dog I found out my dog has a cold (which he has never had in his life!) also he had a bladder infection while we were gone and they never called to inform us, though the receptionist rudely accused me of not returning her calls (can't return non-existent messages). They also claimed they spoke with the owner (that's me! never happened!) On top of it all he smelled of urine very badly, as though he'd been laying in his own pee!!! Oh yeah and my friends dog has cuts all over his neck from how hard they pulled his leash! Do not send your dog here if you want to be at ease on your vacay! Sincerely,NEVER AGAIN!