I too have dealt with with Doctor for all of my animals 2cats,2dogs. She is very compassionate and caring. She explained all of care available, the costs etc in other words she was very thorough. When I finally had to make the awful decision to have my dog put down she was so gentle and caring and gave me all the time I needed and I have referred numerous people to her clinic. As for the staff they too went far beyond what many other clinics don't do not! I guess you can't please everyone. Bea R.