I have not made an car accident claim in more than 30 years so I was not familiar with how it works. I dropped by Seneca Auto Body shop not only due to proximity to my house but also the many good reviews I've seen in the web. I must say that I was not disappointed. Robert Fluney walked me through the process and got me in touch with my insurance and took over the process and didn't have to do a thing until it the job was completed. The quality of work is excellent and I highly recommend this place.