I ordered an urn for my mothers funeral online on a Sunday, knowing that my order would not be processed until Monday, but orders were promised in a 3-4 day delivery time. On Wednesday I called in a panic, as the order tracking showed my delivery expected for Friday- a full 5 days, which was the day of the funeral! The person I spoke to told me it was out of his hands, and perhaps I could delay the funeral!! How insensitive !!! The announcement was in the paper, and people had made their travel arrangements to attend Friday's service- this was not an option! The urn did not make it in time for the funeral and was Not delivered direct to my door, but to the post office which delayed the delivery yet another day- Saturday! This company makes false claims of express delivery, and are extremely insensitive during a very difficult time - and this is the nature of their business, when people have lost a loved one.