I was skeptical that our 8 year old cream/black accents wool area rug could be rescued. Despite our efforts to lift them, there were deep set red wine, coffee and pet stains. we just received it back and could not be more pleased! It is sparkling clean; we did opt for extra deep stain removal and happy we did and can enjoy this beautiful rug for years to come. Everyone we encountered, from the pick-up/delivery guys to the super friendly and helpful customer service reps delivered top notch service. We will happily recommend to everyone and definitely use again!