I gave them a hand made Turkish rug that had been peed on extensively and then stored in a garbage bag for three years. I had little to no hope that they could save the rug. They exceeded my expectations by returning a rug that was as beautiful as the day I bought it. Not only did the bring the rug back to life, they didn't charge me a fortune to clean it. I would highly recommend LYR to anyone with a tricky rug problem.