I posted my review on this site last evening about the awful service I have received from this company. I note my review has been removed. Totally unethical. Allow people to see what others have experienced.Furthermore I note another poor review about bleach marks on her rug has also been removed. Your company has removed the negative reviews to make it appear to be an excellent company. This is false advertising. I will be bringing this to the attention of the Consumer Board and the press. Just for the record I still have not received my rug back. Fran Scott.