They called my elderly parents twice with excuses, trying to raise price. First they claimed that carpet was larger than we told them, then they called 2 weeks later claiming that the carpet was hand made. when we told them that we were going to measure the carpet again when they retuned it, they lied and claimed that they didn't tell us that the carpet was larger. I also asked how they determined that the carpet was hand made, they said that a tech made that assessment, i said really, wouldn't it be on the label. After speaking with a Supervisor "Steve"(who lied about the first call and has no Customer service skills) he waved the extra charges.** The service was good, but i think that they were trying to scam my elderly parents.