Kathy, I'm going to be your billboard! I am going to recommend Love Your Rug to everyone I know. You guys are simply effective. The driver, who was most polite, called to give me an approximate time and called again to say he was a minute away. It was just past 8 o'clock, and he was cheerful and humorous. What a pleasure it has been dealing with you and the driver. You guys need to open a side business training people in customer service. And I'm not being negative, especially during this pandemic; sales staff can typically be unhappy.Thanks again, Kathy!