Our first floor toilet was leaking onto the roof of the basement,we thought it was the bathtub drain that was leaking,we arranged them to come and check it out,we sent pictures to them so that they could give us a quote,they gave us quotes for initial inspection and then the different fixes that may have to be done,they came at the appointed time and realized that it was just a caulking issue,they told us that this was not something they could fix but then they didn't even charge us for coming in and doing the inspection. I really appreciate the integrity of this business.