Nancy-Bill L.
Member since 2021
1 review written
Nancy-Bill L. Reviews

Craft Bilt Materials Ltd - Sunrooms
Ajax, ON
Jan 12, 2021
Due to the Covid -19 situation we were finally able to get our decking and railing ordered at the end of September. The staff at your office were very helpful with what we were looking for and able to get a quote written up promptly.Again due to covid there was a delay because of a backlog of orders and we were told we were looking at a 12 week delivery. Our product arrived December 21. The shipment was securley fastened to a skid and stretch wrapped. After unloading, I did an inventory and everything was accounted for as per my purchase order. The individual railing sections were wrapped and identified as per the drawing. All the included fasteners and small parts were in boxes.There was no damaged goods at all. We are looking forward to starting to remove all the old wooden railings and decking as the weather warms up. Very pleased with what we have got and thanks for answering some questions which I had. I will send pictures when our project is complete.My suggestion would be for you to give clients the name of the shipping company and estimated delivery date, along with the tracking number when arranging for deliveries out of your area. Also it is very important to include the recipient's phone number on the shipping documentation.Bill Lane
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Hi Bill, Thanks for the kind words. As you mentioned in the review, it has been a difficult season in terms of the supply chain and order volume because of Covid. We are happy that you received your order and you are satisfied with it. Also, thank you for your suggestion regarding 'order tracking'. We have a webpage that is up and running now for order tracking. Your future orders can be tracked at you have any questions regarding of installation of Craft-Bilt's Aluminum Decking and Aluminum Railing, please don't hesitate to contact us at (905) 619- 1234.Thanks again, Craft-Bilt Team