My garbage disposal stopped working weeks ago, but I've been too busy to get around to scheduling a repair/replacement. I finally called them and I'm so glad I did. I thought I was so smart because I had stuck a hex key into the bottom and gotten the disposal to move, but it still wouldn't power up. We made an appointment for tomorrow morning, but before we hung up, he advised I try hitting the reset button. Well, I think you know where this is going -- it worked! Thanks for saving my time and money, PLUMBERA!