I called them about a potential problem with my water heater. The guy I spoke to was extremely helpful and friendly... over the phone, he walked me through the process of checking my water heater and the water meter out by the street. he was extremely patient in explaining how the various meters worked. I've dealt with some EXTREMELY crooked plumbers in the past, so needless to say, it was quite refreshing to deal with someone so helpful and generous with his time. the next time I need a plumber, I'm definitely calling Plumbera Aurora. honest companies like this are extremely rare nowadays.