Hello Kenneth, thanks for taking the time to share your experience with us. Plumbera is happy to hear that our technicians were honest and communicative with the process of the jobs needed in your house. We are pleased to say that it is our pleasure to count on a reliable team. When you are having issues with the draining throughout the home, it could be clogged pipes that need cleaning, or it could be something more serious, such as tree lines growing into the main drain lines outside of the home, such as in this case. When there is a problem present, no one wants tons of bars dug up to find that this is not the issue, nor do they want this to become a guessing game. That is where camera inspections have made it easier to pinpoint the plumbing issue in your home. Fortunately, Plumbera has the solution. Thanks for the trust in our plumbing company.