Dawn S.
Member since 2021
1 review written
Dawn S. Reviews

Love Your Rug
Toronto, ON
Feb 19, 2021
Extremely poor customer service. They don’t love ‘your’ rug. They take no responsibility for the care of your rug. Rug was returned clean on top but discoloured with pulling of the fibre on the back. Customer service is non existent. Comments from their sales manager “I’m sorry you feel that way”. They only care about the ‘top’ of your rug, not the back. Offered a discount on my next item to be cleaned. Why would anyone send another item to be handled so poorly. Even if there was a problem with the back of the rug due to manufacturing, I believe I should have been notified in advance. This was not done. They are all about the money. Run from this company. Highly recommend Cleanol or Prestige. They care! If I could have rated lower, I would. ☹️☹️☹️☹️☹️
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