We called them because our son overflowed our upstairs tub that we knew had a clog. It was much more than a typical sludge clog as it took them three hours and multiple methods to get things moving again! they kept me informed the entire time. It was a process but the bathroom remained clean even after the equipment use.I mostly appreciated how prompt they were, I mean within an hour of the call they had someone available. I highly recommend Plumbera Hamilton, very happy, you get what you pay for with this company.