Your Eastern facility is an EXCELLENT one, far surpassing a nearby competitor in every way. Bright, simple and easy to use, it's great to be storing our stuff in your first class building.However, its biggest asset by far is your star employee Jordan Lai. She was most knowledgeable, courteous, and extremely helpful with a downsizing process we needed to get done. This young woman has all the assets any employer could ever wish for -- smarts personified, education, and best of all, a sparkling personality we've not so far encountered in our many experiences of renting storage. It was a rare and absolute joy dealing with Jordan.