From start to finish, I can not say enough good things about my experience. The staff at Love your Rug were always in contact, either by email or text and kept me apprised at each and every step. They even called to say they weren't satisfied with the first cleaning so they wanted to do it again! The staff were always professional when we spoke and the carpet was returned when they said it would and it looks fantastic! I would 100% recommend them based on my customer service experience alone.