I dropped in to see if my son's limited edition baseball cap could be repaired due to a crease on the top. Tony was there at the time and said that usually these type of issues aren't fixable, but took the time to try anyways and let me tell you that it looks a lot better than when i walked in, the crease is nearly gone. It's great to see that companies still care about the costumer and take the time for the small jobs.I will be recommending this company to all my family and friends.