Tile Shoppe Reviews

1279 Kennedy RoadEllesmere & Kennedy
ScarboroughON
4.8 43 Reviews
  • 5 Star
  • 4 Star
  • 3 Star
  • 2 Star
  • 1 Star

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EXCELLENT SERVICE AND GREAT QUALITY!!!

I pretty much bought all of tile supply for our renovation for the entire house here and I couldn't be more happier how it turned out. I got a great price for my washrooms(2) tiles, shower tiles, front foyer tiles, kitchen backsplash and wood look porcelain tiles. I would totally recommend them, specifically with the Scarborough location, for Sharon and Job gave the best service and made my shopping experience easier. Without a doubt will come back here for our future Reno project and no where else.

By:Erika Uy

AWESOME SERVICE

Wow - so impressed with this team. Have been to this store several times was I choose the final colour scheme of my bathroom and each time, have been received courteously. Last week Saturday, I was there well past close time and all employees on duty stayed back just to help - this inspite of me having tiles on the floor etc. Thank you for a great experience.

By:imranamouna

NEED TILES? I WOULD RECOMMEND TILE SHOPPE!!!

This location was recommended to me by my sister. Both Job and Sharon were extremely attentive and caring and helped me pick the right backsplash. Job was very professional and I could tell that he loved what he does by how attentive he was! Their selection was great and prices were more reasonable than the big box stores. I have taken many of their business cards and look forward to referring them to all my family and friends.

By:Ramin

QUICK & EASY

I went into the Tile Shoppe at the end of December 2016 and the staff were so patient, easy and understanding (since I didn't know anything about tiles). One of the associates also gave me a good recommendation of what to do with subway tile. All the associates were very helpful; Shavor, Kul and Jab.
The only reason I didn't give them a 5 is because when I went to the store on Christmas Eve (I believe it was that day), I guess I had walked in at 5 and as soon as I stepped foot inside, one of the associates so rudely yelled from the counter "we're closed". Which is fine but I don't think he had to yell that way, it was rude. Otherwise, GREAT experience.

WORTH THE VISIT

Sharon greeted me in a very friendly manner when I entered the store this morning. While I was perusing the tiles, Joe asked how my day was going. I have not experienced such service in quite some time. Sharon went out of her way to suggest what I might consider for my backsplash, and Joe offered alternatives as well.
What a refreshing experience!

By:Pamelacontreras

PRODUCT KNOWLEDGE

I was assisted by Lenne. He was very helpful and had great product knowledge on all the tiles in t the store. He allowed me to lay the tiles out in a pattern of four to get a true picture of how they would look. I ended making a very important purchase and I would definitely shop there again.
Thank you Lenne

By:66corsair

CUSTOMER SERVICE

We just bought a new home and visited many tile shops. We went the the tile shoppe on kennedy and we were assisted by Lenne. He was very knowledgeable and gave us some great advice. He knows his product very well and he was accommodating to our needs. We ended up buying a grey polished 24x24 tile for the kitchen which we absolutely love. Thanks Lenne for your outstanding service, it is really hard to find now a days.

By:jarlene904

GREAT SERVICE

We were assisted by Lenn at the Scarborough location. He was down to earth, knew his stuff and with his eye for interior design made the process really easy and enjoyable. Will certainly be coming back.THANKS

BEST SERVICE & KNOWLEDGE FROM LEN

We were treated like royalty by Len

We came to Scarborough to purchase flooring and meet Len who was recommended to us by a friend .
Our friends were so pleased with Len we decided to drive down from up north to look at flooring.
He was so knowledgeable in the flooring and his color skills blew us away.
We purchased our flooring and accessories that Len recommended to us.
All we can say it was worth the drive to SCARBOROUGH.
Thank you Len, you were so right on the floor color you chose for us .
Can't thank you enough for expert advice and color choices for the flooring and tiles.

By:Klompens

GREAT SERVICE & KNOWLEDGE

Went to the Scarborough Location with my wood trim,carpet and other tile
Walked into the store and was immediately greeted by Len.
I spoke to Len where the tile was going and showed him a picture of the area.
He walked around and said this tile would look amazing, It was something that I would not of chosen.
He reassured me it was the perfect color and tile that I needed.
I decided to buy what he recommended even though I was not 100% sure.
It was perfect, it matched everything and looks amazing, I even had it installed in the direction that Len recommended to me.
I was telling my friends about Len and they drove down from up north and purchased their flooring from him too.
Thank you Len ! See you when I'm ready for the next challenge !

By:mlz

BEST PLACE FOR TILES & BEST SERVICE BY JEFF & JOE

This was the first time we visited Tile Shoppe and had a wonderful experience!

My mom & I went and chose beautiful backsplash and once came into the store, to pick up my backsplash on order I didn't receive the correct one and we had to wait hardly less than half an hour thanks to the excellent customer service by Jeff & Joe!

Would gladly refer everyone about it and would go back anytime needed in the future again.

By:Simmi

BEST SERVICE PROVIDED AT TILE SHOPPE

This was the very first time we had been to Tile Shoppe, & we had an "excellent experience", we ordered 50sqft of really beautiful backsplash on order & by accident received the wrong ones. We were very fortunate that we were attended by Jeff & Joe, they helped us by trying to help us get the backsplash we originally chose the first time. We absolutely love the place and the service provided

GOOD SELECTION AND GREAT SERVICE

I had shopped around and was referred to this tile store by my contractor. I was pleasantly surprised with the selection. I was helped by Len who was great with giving advise and was super flexible with finding samples and pulling down wall displays to help put together my vision. They were not push, didn't rush me even though there were other customers at the location. They seem to be very knowledgeable about their products and got my contractor on the phone to ensure that the measurements were correct and that I had everything that I needed. overall, very happy and I would definitely shop here again.

By:Lisa Yarde

NICE SELECTION - GREAT STAFF

This location of The Tile Shoppe has an excellent, varied and well-organized selection of tiles.
Jeff and Job were extremely helpful and knowledgeable about their products. I really appreciated their assistance.

By:valsal

BACK SPLASH TILE

Lenn and Jeff were awesome! They helped us pick a back splash tile that would fit our budget and installation skills. It was a tough decision since we wanted to match the new kitchen decor and theme. Their patience and down to earth advise made the shopping experience a pleasure. We got all the materials (glue, grout, tile, and tools) from the Tile Shoppe and were ready for our project in no time.

By:Melanie and Enrique

FRIENDLY AND EFFICIENT

Thank you Shanon for all your help in our tile orders for our renovation. You also gave us great tips in choosing our tiles and other materials like the grout color. Great customer service, friendly and very efficient.

By:Flo2016

EXCELLENT, EXCELLENT, EXCELLENT

My family and I were renovating our entire kitchen, and it was all completed except for our backsplash. It was the hardest thing to choose, and we had no professional designer to assist our decision. We were very, very indecisive, and made several trips and purchases to the Tile Shoppe. Jeff was extremely patient, friendly, humorous, and relaxed while we tried to make our minds up. Job was also very friendly and helpful, and assisted us with our purchases, and taking everything to our car.
There were so many tiles to choose from, and it can be a bit overwhelming, but the staff here made this process very easy for us, and we are very happy with our final selection. The prices and policies made it our one stop shoppe.
Thank you Job and Jeff for your help, patience, and understanding while we tried to decide what worked for us. I recommend this store to anyone looking to purchase tiles. You have nothing to lose, and for us, we gained a beautiful completed kitchen :o) I would definitely go back to this store for my future projects.

Shelli and Family

By:shellibelli1983

AWESOME SHOPPE

Visited this store today. Amazing prices and staff. Very impressed. Already told my entire family to shop here from now on. Good job .... Job and Sharon.

By:Arlenekoon

GOOD EXPERIENCE

Had a good experience purchasing floor tile, staff was helpful and full of good advice.

THANK YOU!!

Firstly I want to say a bug thanks to Sharon for the great services rendered each time I come to the tile shoppe. Sharon you were a great help and always very patient to listen, advice and support as I go through tiles and tried to make decisions on the best tiles for our new home. The hardwood style tiles we finally settled for, has been installed in my kitchen, I attached a photo of it. It looks amazing and even the tile installer complemented my choice. Thanks Sharon.
Secondly, I commend the service received from the two gentlemen that loaded my truck with the tiles. They were extremely pleasant and kind. They make a great team. Thank you Job and Kuinad.

Regards,
Joanna

By:Joanna
Tile Shoppe 9.6 out of 10 based on 43 user reviews.

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