Luv-A-Rug Services Reviews

445 Beta St.
VictoriaBC
Wool area rug cleaning and repair specialist
hours
tuesday 6:00am - 1:00pm
wednesday 6:00am - 1:00pm
thursday 6:00am - 1:00pm
friday 6:00am - 1:00pm
saturday 8:00am - 3:30pm
4.9 45 Reviews
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AWESOME

By:Springridge

Thank you from the educators and Children at Springridge Early Childhood Centre!
The service was so incredibly quick and the carpets look brand new.

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FABULOUS CUSTOMER SERVICE

By:Wendy Hill

I have had carpets cleaned by Luvarug several times over the years and am always pleased by both the results and the high value put on excellent customer service. The pricing is reasonable and they go the extra mile to make sure the customer is completely pleased with the result. I wouldn't go anywhere else! Thank you so much!

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EXCELLENT SERVICE!

By:dleishman

In mid December 2017, I brought in 3 white area rugs for cleaning. The 10 year old rugs were moderately dirty and 2 of the rugs had significant stains. The cleaning was completed within a week and the results were phenomenal. The rugs were super clean and the stains had been completely removed. In addition, the staff were excellent and the cost was reasonable.
David Leishman
Brentwood Bay

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YEARS OF GREAT SERVICE

By:bjspencer

We have dealt with Luv-A-Rug for over 20 years and have had nothing but the best service. They are truly professional and knowledgeable. A pleasure to deal with and we can definitely recommend them 100% to anyone needing a carpet properly cleaned.

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MOST TRUSTED!

By:Susan

I would have to say after numerous rugs being cleaned by Luv-A-Rug for me, I would never use another company! They have consistently been a wonderful company to deal with on different occasions and scenerios of taking care of my rugs! I cannot thank them enough for saving and bringing my rugs back to life! Hat's off to you!

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GREAT SERVICE, GREAT ATTITUDE

By:bonnie v

I have been a customer of Luv-A-Rug for years. Why? Because of the great service!
Dusty always comes for pick-up when he says he is going to, always drops off when he says he is going to. Consistently answers the phone in happy, cheerful manner. I have never caught him on an " off " day. As well, my carpets , of which I have many, have always come back excellent. Also, he has taken the time to answer my queries about stains, moths, etc, and has even left me with product to use for spot cleaning, which i very much appreciated. I never hesitate to recommend Luv-A- Rug to friends and family

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TOP QUALITY & SERVICE

By:Irma McLaws

New silk carpet from Turkey. Spilled red wine. Tried cleaning it myself = rubbed stain in. To the rescue Luv-A-Rug. Stephen "Dusty" did an amazing, amazing job on getting out the stain completely. And then gave us a primer on what to do (and what not to do) if it every happened again. Many thanks and apologies for the late reveiw.

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"MAGIC" FOR CARPETS

By:Mary McAvoy

Can't say enough great things about the fellas at LuvARug services in Victoria. Their knowledge, enthusiasm, care and skill is amazing.
We had carpets cleaned and a repair of a rug that lost a battle with a puppy who loved to chew...can't even see where the injury was now...again amazing!!.

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THRILLED WITH MY CLEAN RUGS

By:pgw33

The owner of Luv-A-Rug is extremely knowledgeable about rugs and their care.

Dusty was able to tell me about the history of one of my rugs which was from the 1920-1930's. It was fascinating to hear how the design of the rug came to be.

But more importantly, the rugs came back very clean and odor-free. I had had an elderly cat who had urinated on one of the rugs and no in-home treatment was able to remove the odor which appeared on humid days. Since the cleaning, I haven't had this problem.

Unbeknownst to me, I had moths attacking both carpets. Dusty recognized the signs right away and showed them to me. One thing I appreciated was his honestly when he recommended the moth treatment and then pointed out the moth treatment would not absolutely guarantee they would not return.

I highly recommend this company and I wouldn't consider using any other in the future.

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YOU SAVED US FROM THROWING OUT OUR RUG

By:IrisPaul

Dusty and team you are outstanding. We were on a verge of throwing out our very large rug after we failed at a DIY attempt. The rug smelled disgusting and as a last resort I called you. Not only did you undo our DIY efforts you also provided outstanding customer service and you went an extra mile by leaving us with a spot cleaning product.

So impressed.

We have dogs and a doggie door so I know we'll call on you again to clean this rug and others we have in the house.

Thanks again for your outstanding service. We would recommend you in a heartbeat!

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FANTASTIC JOB

By:hansonh

We have used this company for several years with challenges of both dog and cat "accidents" on our wool Chinese rugs. We had good results and were happy. Recently, I spilled a cup of coffee on the carpet while company was there. I tried to deal with it - and with the company. Later, I went at it with all the tricks google could offer and ended up making a worse mess of the stain. Desperate, we called LuvARug and prayed! We were totally amazed at how they lifted the stain. In fact, the rugs looked cleaner than ever. I was so relieved and cannot recommend them highly enough. Dusty even gave me a solution and instructions to use for future problems. If you can't get it out easily, call Dusty. He and Jamie will get the rugs clean.

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"WOW!"

By:jeannineandjack

I sent in an off -white rug that had normal wear & tear on it, coupled with the oils from a dog's coat. I have cleaned it myself prior; once with my own carpet cleaner that couldn't get through the different heights & types of pile and secondly with a lot more elbow grease & time. It was a huge disappointment & in my mind, a total waste of time. I decided to give it one, last chance at Luv-A-Rug before I tossed it and searched for a replacement. I was sceptical about what I would find at pick-up but my first word, as it was rolled out was, "Wow!"
It's off-white again and as close to new condition as anyone could expect. The pile that I felt was destined to lay down & be grey forever, is fluffy & off- white again. It's odour free & my husband had the guaranteed protective solution added - we'll see how that goes. I have every confidence in this team - there was a beautiful rug being inspected when I arrived (far more precious than my "oversized bath rug") & the pink tone & clarity of colours were beautiful. This team is the real deal. If your great-grandma's rug isn't worth the price of cleaning, I really think they'll be up front with you and let you down easy. Very important to those of us that are impulsive; Don't decide on Wednesday that you want your rugs cleaned for that big soirée on Saturday night. My little 5x7 took over 2 weeks. This is not DRYCLEANING! Plan ahead and be prepared to be WOWED! Thank you, Steve & crew... You were a joy from our first day of phone tag until pick up day. You GET customer service. Cheers! See you soon.

Comments

GOOD SERVICE...ON TIME AND WELL DONE

By:123fred

This isn't the first time we've taken our business to Luv a rug in Victoria BC. And we'll be back again when the rugs, as they tend to do, need cleaning again.

Comments

I LOVE MY RUG AFTER LUV-A-RUG CLEANED IT

By:Freya

Oh my GOSH! I had know idea I had such a beautiful rug! My mom had it for years & then my hubby plunked most of his library on it...so it was really, really DIRTY (and had moths). Decided to clean it when we moved. The owner, Stephen ("Dusty"), did an amazing job...it looks like a different rug. The lovely subtlety of the colours & patterns are clearly visible now, so beautiful. And Dusty really knows his rugs! I learned a lot about this piece from him and (now that it's clean) I'm really proud to show it off. Couldn't be happier. Many thanks to Dusty & his dedicated crew!

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WELL DONE! GOOD JOB!

Luv-a-Rug did a great job on my Tunisian mergoum rugs, and I am very pleased with the results. Dusty provides the personal attention out front, and Shane gives meticulous attention to the carpets behind the scenes.

Be aware that it may take up to two weeks for them to complete the job, and that they have unusual business hours - they're open from 6 am to 1 pm.

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VERY HAPPY CUSTOMERS!

By:Fiona J. Benson

Steven (Dusty) provided expert advice about the cleaning of our wool area rugs, solved some minor hiccups that we encountered along the way, and went out of his way to make the cleaning of our rugs one less thing we needed to worry about during the process of a stressful move. Our carpets were picked up on the date and at the time promised - and due to a delay in us gaining access to our new home, Luv-A-Rug held on to our rugs for an extended period and adjusted the delivery date at no additional cost to us. The rugs were returned to us beautifully cleaned and rejuvenated. We could not be happier.

Comments

RUG CLEANING

Very professional and attentive service operation.

Will definitely use them again when the need arises.

Comments

CRAFTSMANSHIP

By:Ian Murray

We are so impressed with the care, attention and craftsmanship that Mohammad demonstrated in restoring our saddle bags. We appreciate his skills and detailed approach.

Thank you,

Ian Murray/Julie Davis

Comments

DUSTY KNOWS ABOUT RUGS

By:cmcampbell

Dusty cleaned 3 of my rugs recently, they came out beautifully - also he did some repairs to my Afghan rug and they were professionally done by hand. Pick up and delivery included!

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CREAM CARPET LOOKS GREAT

Cream carpet was very soiled by the humans that eat on the couch. Luv-a-rug did a great job & I was very pleased with the results. I highly recommend their services.

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SAVED OUR CARPET

Our carpet had a very difficult stain and the staff at LuvaRug worked very hard to clean it. They were concerned they hadn't been able to remove it completely but I was very happy with the results - it's only noticeable if you know where to look. They saved our carpet.

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EXCELLENT SERVICE

By:Guest

Knowledgeable and helpful staff ensured that our rug was clean and looked new again. We appreciated the efficient work and that they took the time to explain how we could continue to care for our rug. Leaving with cleaning supplies was and added bonus!

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LUV LUV-A-RUG!

By:Angelimitra

I have some precious carpets that I have purchased on my travels and I couldn't find a cleaner I could trust until I came upon Luv-a-rug. Steve is not only knowledgeable about carpets, he really cares and treats them like his own. I wouldn't go anywhere else. I highly recommend Luv-a-rug for their impeccable high quality service, honesty and professionalism. Send your carpets to them and you won't be disappointed, in fact you'll feel like your part of this family-run business.

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LUV -A- RUG SVES THE DAY

By:lrubin

Dog pee on the rug again! Off we go to Luv-A- Rug where owner/operator Steve is professional, knowledgeable, personable ,honest...

You cannot go wrong.SAVE YOURSELF PIECE OF MIND ,

L & MJ

Comments

Luv-A-Rug Services 9.8 out of 10 based on 45 user reviews.

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