The Royal Pets Hotel And Spa Reviews

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5.0 15 Reviews
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My dog always come home happy and tired. They take care of everything and the customer service is great!



The Royal Pets Hotel is a very well established residence for pets. It gives you peace of mind that your pets are being very well taken care of while you are away. The staff is friendly, and the facilities are clean and orderly. Pets with extra medical needs are welcome and always well cared for. I would highly recommend taking your pets here.



Scout always has an amazing time at the Royal Pets. The ladies there are beyond professional and always treat him with the utmost respect. If you want a great place for your pet to go to where he/she will not be afraid to go back, then this is the place. You most definitely will not be disappointed!




If you are going away and want 100% peace of mind for your cat then this is the place to go.
My husband and I travel a lot and it is great to have a place where our cat Jacques can go and I know he will be extremely well looked after. The facility is great - each cat has their own room with access to the outdoors in summer. The team is AMAZING. You will not find a better group of professionals to look after your cat. Our cat needs medication as he is older and they treat him like he is their own.
We live in downtown Toronto and I like this place so much that I am more than happy to make the drive for my peace of mind while we are away.




I have been bringing our beloved furry family member to the Royal Pets Hotel for quite a few years. Lillie loves it here! I do too! Lillie has stayed while we have vacationed on many occasions. She has always been well cared for, appreciated for her special requirements (cleaning her ears!), and given lots of love and attention. I also use the spa services and have always been overjoyed with the attention to detail. The staff are honest and forthcoming with all my questions and concerns. They have truly been invested in what's best for my pet. It is rare that you can find a business that caters to your every need. I highly recommend this home away from home for your furry family member. ♥️♥️♥️♥️♥️



I can't thank the team at Royal Pets enough for taking care of my beloved cat for a whopping 136 days! Their facilities and care were top notch for the same prices as other pet sitters in the GTA who offer less for your pet.

Long story short, I moved briefly to New Zealand and my cat was supposed to join me when he was eligible. I ended up returning to Canada, so my cat no longer needed to make the trek. During his stay though, and when we thought he was coming to NZ, Royal Pets was quick to help with his immigration process. With NZ having such strict pet importing policies, Royal Pets worked diligently to get the most up to date information on the process from the experts to ensure the right steps were taken with paperwork, vet visits, and vaccines. As you can imagine, it was difficult to coordinate my cat's arrival on the other end of the world, so I was extra grateful to Royal Pets not only for their help with the arrangements, but their keeping me updated throughout.

Being so far away, it was incredibly worrisome leaving my pet in the right care for such a long period of time. But when the staff would send me photos and updates on my cat, I could tell he was genuinely happy and relaxed in their care which was such a relief to me. When I came back for my cat, he was happy and healthy - I 100% made the right choice :)



My boy (lab/boxer)goes to the hotel about once a month. The girls know him and what he loves. He is always happy to keep coming back, that is something very important to me. If he didn't love it and the girls there is no way he would run in tail wagging and never look back. I trust them completely and am very happy I have somewhere so trustworthy for my boy to go.
Keep up the great work girls!!



My Yorkie mix spends most week days at the Royal Pets Hotel with a pack of her best friends. She comes home happy and exhausted from a great day of playing and meeting new dogs who are being boarded.
Never bored at home all day alone our sweet girl is always happy to be dropped off and enjoys her routine. The amazing staff, especially Talis and Londie, go above and beyond for us and our dog.
Thanks Royal Pets!
Crystal, Jason, Liam and especially Apple.


Thank you so much for the kind words. We all love Apple and she is most definitely a puppy favourite amongst her daycare pals ( Chico comes to mind). Everyone loves her, looks forward to seeing her each day and whilst a little begrudgingly, understand when her family gets to keep her home to themselves. The love of all her family, real and part-time (us at the hotel) shows. Here's to many more years of love and friendship. All the girls at Royal Pets.


To the amazing staff at Royal Pets Hotel and Spa,
We would like to thank you for your attention and superior care that you gave to Buddy. He is a senior dog with anxiety issues, who has not been left very often. Needless to say we were very hesitant with kenneling him. Your experience and attention to detail was unparalleled!!! Thank you for everything!!
We will be definitely be coming back.
Beth and Gary


To Buddy, Beth and Gary; thank you so much for your kind words. It was our honour and privilege to provide care to such a lovely soul and peace of mind for your family. He's a lot of fun :-) look forward to seeing him again soon. ...the gang at Royal Pets


I am a pet healthcare professional (RVT) and was asked by my employers to visit a number of Boarding and Dog Daycare businesses before making any recommendations to our clients. I toured, or attempted to tour, 9 facilities. 3 dog daycare and the remainder predominantly boarding. I found the team at Royal Pets to be, by far, the most open and willing to share about every aspect of their daily practices. There was not a part of their business they didn't throw open their doors and share with me.
Definately, the openness gives them high marks, but that's not the only reason I call them the best.
Many facilities didn't have full protocols and plans or even seemed to have thought about anything other than the most basic of scenarios.
I could not fault the staff, their knowledge, their obvious Committment to pet care, cleanliness, professionalism and preparedness. There was no veneer, it was genuine throughout.

When I consider some of the conditions I found when visiting other kennels (temperature, cleanliness, hap hazard procedures if any, real staffing levels and what a pets day really entails etc), I cringe to think what I would have found in the businesses that needed time to prepare or had closed doors that remained so.

I have subsequently used Royal Pets Hotel for my pets and will ensure that they are the only Dog Boarding, Cat Boarding and Dog Daycare that I or my colleagues recommend.



By:Sandra B. of Bracebridge

We have had such a hard time finding somewhere that could or would care for my dog. The only options we could find for a special needs pet (blind diabetic) involved caging. We have used the hotel for Sasha three times now. Wonderful!! Talis and the girls are so knowledgeable and experienced that I have no fears when I'm away. I know she is in very capable hands. Thank you for taking such great care of my old girl, she deserves all the love and attention I know you give her.




Caregivers they most certainly are, professionals definitely. I happily travel up from Woodbridge to use their services regularly. I also have a Yorkie, in fact two. The largest of which is 8 pounds. They adore their visits and when I collect them they are happy, clean and well cared for. I especially appreciate the feedback I get from all the caregivers and the honesty about my pets stay with them. I find its extremely good value and could not take Max and Molly anywhere other than The Royal Pets Hotel in Barrie.



I bring my bouncy, energetic pup here for day care multiple times a week. I never have any concerns and he always comes home happy and tired! I can come whenever I want to pick him up and I always see him outside playing with the other dogs in a safe, controlled environment. As a registered vet tech I am very particular about the care he receives and this place is the best for both of us!



I have been taking my Rottie to the Royal Pets Hotel for years, and I will not board him anywhere else. He is a special needs dog, and they have always taken great care of him and treated him and me with respect. I have left him in their care for short stays as well as an extended (2.5 week) vacation and he loves going there. I love knowing that when I'm away I don't have to worry.




First used for our diabetic cat when we still lived in Barrie. They have the most amazing set up,for Cats. After she passed, we had moved, and the kids had won the battle for not one but TWO puppies, we came back whenever we went to Horseshoe. We haven't found anywhere else that we feel comfortable with or the "beasts" love to the same extent. The staff are amazing, the hotels are superb and they really do love my dog. I've done the research and tried many other "kennels" thinking I could,get something closer to our new home and save the drive north of the airport. But I've learned the hard way, you can't put a price on peace of mind, and it's worth the drive to horseshoe. I'm not looking anymore.


The Royal Pets Hotel And Spa 10 out of 10 based on 15 user reviews.
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