Working with Germain and his team was pleasant and flawless from beginning to end. The unique product/service they provide meant going outside of the US was our best option. That can be a little unnerving since it's a considerable amount of money on the line. But between the excellent reviews I read online and Germain's quick and thorough responses to all of my questions, I felt as good working with them as I would have with a local company. It is clear Germain is an expert at his craft and he truly cares about delivering the highest quality product. After having nearly completed the door, he realized there was a manufacturer flaw - a very subtle crease across some panels that I never would have seen from the picture that he sends prior to packaging and delivery. He alerted me to the situation and his team replaced the panels even though that meant extra rework. I was so appreciative of his high standards and honestly - that is just so rare to find. The door is now installed and it is perfection. And functional which is a winning combination! I would highly recommend working with them!